If the 'Send Transactions Via' Email checkbox is set on the Customer > Preferences does this mean that when a Sales Order is created an email will be sent out?
n
Netsuite Tragic
08/18/2021, 8:49 PM
That will default the email checkbox to set on the transaction. It’s the transaction checkbox which will send the email. I say this as it’s possible users toggle the transaction box which overrides that customer default.
m
mg2017
08/18/2021, 9:18 PM
Right, that's what I thought was happening. I tried creating a WF to ensure the To Be Emailed on the SO is always unchecked, but my WF hasn't yet worked.
k
KevinJ of Kansas
08/18/2021, 10:55 PM
Is your WF working before record submit?
KevinJ of Kansas
08/18/2021, 10:55 PM
and are you sure there isn't something else sending the email, like a script or workflow?
KevinJ of Kansas
08/18/2021, 10:55 PM
that being unchecked on the customer has always worked for me.
m
mg2017
08/19/2021, 1:01 AM
By default we have the email checked on the customer record. There are some orders which are generated by a bundle we have, and need those to not send emails out. My WF seems ok when editing an existing order, but for new orders it doesn't get triggered.