Is there a way to "relink" a transactional chain i...
# administration
j
Is there a way to "relink" a transactional chain if a customer is changed on an invoice? We have a weird customer which is in a limbo stage and technically exists a two customers, but we sometimes have to change who we bill because the contact is the same for both companies. Accountant updated the customer and the invoice was unlinked from its original SO/IF. Can we restore that? Assuming not.
k
unfortunately not
I've been debating making a workflow to prevent this in certain client accounts...
j
Thanks. Figured not, but thought I'd see if there was a Hail Mary out there.
k
idiots going "oh wrong customer" and then changing it on the sales order prior to invoicing - but breaking the link to the fulfillment makes for a lot of fun to clean up
j
This one's kinda complicated because it's a company doing a merger, so I understand why it's confusing.
n
merging duplicates can at least bring all the transactions into the same customer record, if that helps
c
if you change the customer on the invoice before the invoice is initially saved, it will remain linked to the Sales Order. we do this all the time.
j
And that will eventually happen, @Netsuite Tragic.