https://netsuiteprofessionals.com logo
Join Slack
Powered by
When attempting to reset a user's login, I receive...
# administration
s
When attempting to reset a user's login, I receive a message that states "Only the user can change this password, as this user has access to more than one Netsuite account". Is there any way to override this message? I can see the previous administrator changed this user's password thru the UI every six months, I'm not sure how though. I have about a dozen user accounts being used by our integrations and the password is set to expire soon. As far as I can tell they each use a unique email address.
k
Nope. No way to override it. If you have a sandbox account, try removing access there to see if it helps?
also, look for inactive users on that email address.
Of course - the better answer is to set up token based authentication instead so you aren't password driven.
👍 3
s
Thanks for the reply
I'm not seeing any inactive users (searching email address+ "+" ). So sandbox access for the account would restrict password reset if I am not an admin on the sandbox account?
k
unlikely - but if something broke the link between the production and sandbox or the production and the release preview accounts - you could have issues and it's easier to just remove that access
👍 1
s
I see
Well, thank you for the feedback. Its very odd that the other admin was able to do this. Maybe the "other" accounts were added recently, but I can't find them
k
They also could have set up as a customer center access to another NS account?
👍 1
s
that is possible...i'm not sure why they would do that though
It seems that this is some sort of access issue
We were able to change the password with no issue, using a different administrator's account
Still need to figure out what the cause is exactly, but at least some of the admins are able to reset the password without any issue
k
Maybe you were added as administrator after sandbox refresh was done?
👍 1
s
Mystery solved - company had an expired sandbox account from a long time ago that I was not admin of, that was screwing things up. Employees given access prior to sandbox expiring were able to successfully reset passwords, those after were not
Very oddly specific scenario, I guess
j
Interesting.. I just had one of my sandbox accounts expire. Wonder if I should make sure all user access has been removed.
👍 1
s
i really haven't been able to find any documentation describing the effect of access in expired sandboxes, seemed to be the cause in our case. not sure if there were other factors contributing to issue, we just asked NS to remove access and it was sorted out
👍 1
2 Views
Open in Slack
PreviousNext
Powered by