Hi all - Originally posted this to the #C298P0BCK. Some kind person thought this would be a better spot so I am reposting here. Any idea what could cause a bill payments check number (tranid) to be changed? For example, the account used for the bill payment is set as next check number of 50,000. But, when the bill payment is created it’s not 50,000, but some other number. For example, it changes to this -> 2001278598

Do you have Auto numbering on or numbering override?

That would show up under the Transaction Numbers subtab on the “Setup Auto-Generated Numbers” page right?

Auto numbering automatically applies to bill payments

^ we do this

Not in my development account no. But, a client is running into this issue and I was attempting to figure it out for them.

I'd look at a workflow or script

OK. Will do.

If the override box isn't checked next to the "Check" line under the Transaction Numbers tab of the Auto-Generated Numbers section, than even a script/workflow wouldnt be able to override the numbering

In development my bill payment uses the next check number. Which seems appropriate and correct for what the customer wants. But, they noticed when they change the numbers in the account to what they want. Say 30,000 - it flips on them to something entirely different.

Yea, seems to me - if they're able to input something, and then something else entirely is populating, than it's a script or a workflow that is doing it via the override option

Gotcha. I’ll get some more details! Thanks