I have a client that wants to modify the Item Fulf...
# administrationt
Tyler
01/27/2020, 2:27 PMI have a client that wants to modify the Item Fulfillment email that is automatically sent out to a customer. However, I'm not seeing an existing email template, nor a mechanism that would be sending these emails. Is this a native NetSuite process, or am I missing something?
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battk
01/27/2020, 2:31 PMunless the to be emailed checkbox is marked on the fulfillment
battk
01/27/2020, 2:32 PMyou are probable looking for the order management accounting preferences
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Tyler
01/27/2020, 2:32 PMAhhh, thanks @battk! I'll take a look now
Tyler
01/27/2020, 3:33 PMSo I enabled the "Use Web Site Template for Fulfillment Emails" as I assume that is the only way to be able to have control over the email template, but I'm not able to find where the existing email template is held for the IF record. Would I have to create a new one from scratch, or is there an existing one that I can edit?
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battk
01/27/2020, 3:58 PMbattk
01/27/2020, 3:59 PMSetup > Accounting > Setup Accounting > Customize Fulfillment Email
battk
01/27/2020, 3:59 PMI wouldn't touch the website template thing unless you actually have a website
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Tyler
01/27/2020, 4:03 PMThanks @battk. The issue I'm running into now is that it's saying I need to have the Advanced Site Customization feature enabled, but I can't find it where the help docs say it is in the Setup -> Company -> Enable Features tab
Tyler
01/27/2020, 4:03 PMIt looks like that feature is not available in this client's account now that I look at it. Is this solution not possible then?
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battk
01/27/2020, 4:10 PMid try disabling
Use Web Site Template for Fulfillment Emailst
Tyler
01/27/2020, 4:10 PMWhere would I find that option?
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battk
01/27/2020, 4:10 PMt
Tyler
01/27/2020, 4:11 PMAh, got it. Thanks!!!
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pmendola
01/27/2020, 8:02 PMyou may have to just turn that off and create a workflow with send email action, because the template is not very customizable. thats what we did