How to fix a SuiteApp shows installed in Sandbox but it isn't

AI generated answer (using internal Slack threads):

The issue you're experiencing where a SuiteApp shows as installed in Sandbox but it isn't, could be due to a discrepancy between the SuiteApp store and the actual installed SuiteApps. This can happen after a Sandbox refresh where the SuiteApp store thinks the latest version is installed, but the installed SuiteApps show a prior version. Here are some steps you can take to resolve this issue: 1. Check the SuiteApp Version: Go to the installed SuiteApps and verify the version number. Compare this with the version number shown in the SuiteApp store. 2. Initiate an Upgrade: If the SuiteApp is a managed bundle, you can initiate an upgrade from the bundle pages. Click on update, just like you would do if it's not a managed bundle. 3. Remove and Reinstall the SuiteApp: If the version numbers do not match and you cannot initiate an upgrade, you may need to remove and reinstall the SuiteApp. Please note that this should be done with caution as it may affect your data and configurations. 4. Check Permissions: Ensure that the necessary permissions are in place to install and update SuiteApps. If the SuiteApp tab is showing up in the Customer Center and you're unable to remove it, try removing the SuiteApp permission. Remember, these steps are based on previous conversations and may not be applicable to your specific situation. Always proceed with caution when making changes to your NetSuite environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******