I want our users to be able to input an address onto a case form in the same way they can on the customer record - how can I accomplish this?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** To allow users to input an address onto a case form in the same way they can on the customer record, you can create a custom record to capture this information and link this record to the originating transaction. This custom record would include all the address type fields such as Address Line 1, City, State, Zip, etc. Here's a general outline of the steps you would need to follow: 1. Create a custom record type (Setup > Customization > Record Types > New). Name it something like 'Case Address'. 2. Add fields to this custom record type that correspond to the parts of an address (Address Line 1, City, State, Zip, etc.). 3. Create a custom field on the case record that is a List/Record type and set the record type to the custom record you just created ('Case Address'). This way, when a user is filling out a case form, they can select an address from the dropdown that is populated with the 'Case Address' records. If you want to show the full address in the dropdown instead of just the first address line, you might need to use a user event script to add your own field using

Form.addField

, and a client script to add your own select options using

Field.insertSelectOption

. Remember, this is a general guide and the exact steps might vary depending on your specific NetSuite setup and requirements.