I have two different custom case forms to handle different types of cases from my company. I want to have a signifier at the beginning of the case number to differentiate easily between the two, so one set of cases would start with ABC, and the other set would start with XYZ. What is the best way to accomplish this?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** To differentiate between two different custom case forms by adding a signifier at the beginning of the case number, you can use a custom field and a workflow or a script. Here's a high-level overview of how you can do this: 1. Create a custom field on the case record to hold the prefix (ABC or XYZ). This field can be hidden from the form if you don't want it to be visible to the users. 2. Create a workflow or a script that triggers on case creation. This workflow/script should check the case form used to create the case and update the custom field with the appropriate prefix. 3. Update your case number field to be a formula field that concatenates the prefix field and the original case number. Please note that this approach requires some knowledge of SuiteScript or SuiteFlow to implement the workflow/script. If you're not comfortable with these tools, you might want to consider getting help from a NetSuite professional. Also, keep in mind that changing the case number to a formula field might have implications on other parts of your system where the case number is used, so it's important to thoroughly test this change before implementing it in your live environment.