cannot apply customer deposit

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the difference between "Apply Payments" and "Record Customer Deposit" in NetSuite is that "Apply Payments" is used when there is an existing balance to apply the payment to, while "Record Customer Deposit" is used when there is no balance and you need to keep money on your customer account, for instance, when you require a deposit before you begin work. If you have a lot of customer deposits that have not been applied to invoices, you might need a script to automatically apply all open customer deposits to any open invoices for the same customer. However, it's recommended to investigate why customer deposits are being left unapplied to address the problem at the source. As for applying a deposit placed against a customer's account to a new sales order for that customer, it seems that it's not possible if that deposit was applied to a sales order. You'll have to get that first deposit cleared and then you can make a new sales order and deposit. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******