Previously, all products in NetSuite were configured as serialized items. However, we’ve recently updated the configuration so that all newly created products are now non-serialized, while the older products will continue to remain serialized. Despite this change, we are encountering the following error when creating a purchase order with newly created (non-serialized) products: “Inventory details missing” Could you please help us understand why this error is appearing, even though the items are not serialized?

AI generated answer (using internal Slack threads):

The error message “Inventory details missing” typically appears when NetSuite expects inventory detail records, but none are provided. This usually happens with serialized or lot numbered items, as they require inventory detail records to track each individual unit. However, you mentioned that your newly created items are non-serialized, which should not require inventory detail records. This suggests that there might be a discrepancy between the item setup and the transaction record. Here are a few things you can check: 1. Item Record: Ensure that the item is indeed set up as a non-serialized item. You can do this by navigating to the item record and checking the 'Inventory Detail' field under the 'Inventory' subtab. For non-serialized items, this field should be set to 'None'. 2. Transaction Record: When creating the purchase order, ensure that you are not adding any inventory detail records for the non-serialized items. If you are using a CSV import or a script to create the purchase order, make sure that no inventory detail subrecords are being created for these items. 3. Customizations: Check if there are any workflows, scripts, or SuiteApps that might be interfering with the transaction. For example, a workflow might be incorrectly requiring inventory detail records for non-serialized items, or a script might be incorrectly creating inventory detail subrecords. If everything seems to be in order and you are still encountering the error, it might be a good idea to create a test item and a test purchase order to further isolate the issue. If the error persists with the test records, it might indicate a deeper issue with your NetSuite setup. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******