Sandbox refresh grabs production data from the most recent nightly backup, not from the exact moment you click "refresh." So if you refresh on Wednesday morning, you're getting Tuesday night's backup data. The refresh doesn't create a real-time snapshot of production at that instant. Configuration and customizations come over with that backup point too, so you're getting everything as it existed at backup time. This is why NetSuite recommends doing refreshes during off-hours when possible. x