In a multi-subsidiary NetSuite account, we have so...
# accounting
j
In a multi-subsidiary NetSuite account, we have some Vendors set up as Primary subsidiary "A", the vendor sends a payment which we book through subsidiary "B" and pay. When we use electronic bank payments, these bills fail to show on the "Payments > Bill Payment Processing" page. Seems like it's always these payments booked other that primary subsidiary. Any thoughts?
c
This is a known quirk with electronic payments across subsidiaries. NetSuite's bill payment processing page filters by the current subsidiary context, so bills booked in Sub B won't show when you're processing payments from Sub A's perspective. Quick workaround is to switch your subsidiary context to match where the bill was booked before going to the payment processing page. Or you can modify the saved search behind that page to include cross-subsidiary results if you have the permissions.
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j
Any idea on how I can have the "Email Notifications" in electronic payments utilize the Documents > Templates > Email Template I created for Bill Payments? Right now it just wants to keep pushing out the HTML version? I do have my preferences set to Transaction Email attachment = PDF.