After changing the value of a field on a custom record, why wouldn't System Notes record this change? I'm not able to see the old value and new value for this field.

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The System Notes in NetSuite are designed to track changes made directly to the record fields. If a field value is changed through a script or a workflow, it may not be logged in the System Notes. This is because the System Notes are designed to track user-initiated changes, and changes made by scripts or workflows are considered system-initiated changes. Additionally, if you have a custom field that sources from a list of values, and you change the value in the list itself (not the reference on the record), this change will not be reflected in the System Notes of the record that references this list. This is because you're not technically changing the referenced Internal ID of the list value, so NetSuite doesn't count that as a change to display in System Notes. In the case of a workflow button not changing the value of a field, it could be due to the button being pressed in edit mode. Sometimes, pressing the button in edit mode can result in it "looking" like it was changed, but then not being changed. It's recommended to ensure that the button is only displayed in view mode to avoid this issue. Remember, auditing discrepancies can be challenging when you have to look at system notes in multiple places. If you are doing a system notes search that gets results, you might be able to include both in one spot to make the process easier.