How is it that when I click on ‘Fulfill’ for certain Sales Orders, the fulfillment page that opens is different?”

AI generated answer (using internal Slack threads):

The behavior you're experiencing, where clicking on 'Fulfill' for certain Sales Orders takes you to a different page, is likely due to the specifics of the Sales Order itself. In NetSuite, the 'Fulfill Orders' page is typically used for mass processing. If you're being redirected to this page instead of the Item Fulfillment record, it could be due to one of the following reasons: 1. Multiple Locations/Subsidiaries: If the Sales Order has different locations or subsidiaries on each line, NetSuite will redirect you to the 'Fulfill Orders' page. This is because each line could potentially require a different fulfillment process. 2. Role Permissions: The permissions associated with your role could also affect this. If your role doesn't have the permission to create/edit Item Fulfillment records directly, but does have the permission to fulfill Sales Orders, you'll be taken to the 'Fulfill Orders' page. Unfortunately, there's no direct way to change this behavior. If you want to force users to fill out specific fields on Item Fulfillment, you could remove the associated permission from their roles and leave the create/edit capability on fulfillment transactions. Then, they must load the Sales Order in order to fulfill it, which should lead to the Item Fulfillment record page. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******