I have a Sales Rep field in NetSuite, and it is ma...
# ask-stanley-ai
v
I have a Sales Rep field in NetSuite, and it is marked as "Show" on the form, but it's still not appearing on the Sales Order form. Also, when I try to create a Sales Order, I get the following error: "You do not have permissions to set a value for element salesrep due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available either when a record is created or updated, but not in both cases." Can you help me troubleshoot why the Sales Rep field is not showing and how to fix this error?
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AI generated answer (using internal Slack threads):
Based on the conversations, it seems like the issue you're facing with the Sales Rep field not appearing on the Sales Order form and the error you're getting when trying to create a Sales Order could be due to a couple of reasons: 1. Role Permissions: The role you're using might not have the necessary permissions to edit the Sales Rep field. You need to ensure that the field is editable for your role. You can do this by setting the field to Normal and applying it as normal to the preferred form (or whatever form your role defaults to). If you need to make it non-editable by users, you can put in place a workflow with the context of UI only. 2. Team Selling Feature: The Sales Rep field might be replaced by Sales Roles if the Team Selling feature is enabled in your NetSuite account. You can check this by going to Setup > Company > Enable Features > CRM. If Team Selling is enabled, you will need to use the Sales Roles field instead of the Sales Rep field. 3. Field Visibility: The Sales Rep field might not be visible on the form. You need to ensure that the field is not set to Inline or Disabled in the form customization settings. Please check these settings and adjust as necessary. If the issue persists, you might need to delve deeper into your account's settings or consult with a NetSuite professional. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.869498909
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.857643127
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.853465
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