Merrick
07/25/2025, 1:17 PMCeligo AI
07/25/2025, 1:17 PMAI generated answer (using internal Slack threads):When creating a Purchase Order (PO), if the billing address is not populating the new subsidiary billing address but the old one, it could be due to a few reasons: 1. Address Override: If the address override feature is enabled, the system will use the address that was manually entered during the creation of the PO, rather than pulling the address from the subsidiary record. 2. Customization or Scripting: If there are any customizations or scripts running in the background that are designed to pull the address from a specific source, this could be causing the old address to populate. For example, a script might be pulling the address from the customer record instead of the subsidiary record. 3. Subsidiary Address Change: If the subsidiary's address was recently changed, it's possible that the change hasn't propagated through the system yet. NetSuite doesn't always immediately update the address text on the sales order. 4. Address Field Settings: The address field on the PO might be set to pull from a specific address field on the subsidiary record. If this specific field hasn't been updated with the new address, the old address will continue to populate. To resolve this issue, you could try the following: - Check if the address override feature is enabled and disable it if necessary. - Review any customizations or scripts that might be affecting the address field on the PO. - Ensure that the new address has been correctly updated in all relevant fields on the subsidiary record. - If the issue persists, you might need to remove the address subrecord and set the address fields again to make NetSuite recalculate the address text. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
07/25/2025, 1:18 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824528694
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824206
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.822879314
Celigo AI
07/25/2025, 1:18 PMMerrick
07/25/2025, 1:26 PM