Hello everyone, I have a customer requesting give the ability to the customers to delete their own account, following the Privacy law compliances. Is there anything out of the box in Netsuite to do that?

PI removal is supported by NetSuite: https://system.netsuite.com/app/help/helpcenter.nl?fid=chapter_156596387080.html. It would be scriptable for a customer to submit a request to delete all their account's PI. I am unsure whether it would be possible for them to fully automate it but it may well be possible.

Thanks for the quick answer Steve! It seems the list is a custom record right? It should be possible then to request a submission from the website right? And if that's the case, going further, to automate the deletion using a map/reduce script running every day, correct?

This is the limits of my understanding so I can't really answer those questions satisfactorily for you

Ok, thanks Steve! Probably @Flo Meilan may know more about that?

If you have large numbers of customers, I'd do some testing with the PI removal tool before trying to script it. It's unusable in our account with several 100k customers.