we added logs and found that there is a 17 seconds...
# suitecommerce
t
we added logs and found that there is a 17 seconds performance hit from caching the fields since this customer has about 450 custom fields
f
wow that´s a lot
check the configuration and make sure all values set in the configuration property SC.CONFIGURATION.customFields.salesorder are transaction body fields
also for each transaction body field, make sure the customer is using the metadata that is available when this value is set
if it´s not being used then you should remove that value
I would suggest that you compare these fields with ones you have in your sales order form and leave only matching fields in SuiteCommerce Configuration.
Bottomline, try inactivating custom fields from SuiteCommerce Configuration that aren't listed on the sales order record.