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I'm facing a strange issue with `Cancel Order` functionality. The message says `The order was successfully cancelled.` but the order remains in `Pending Approval` state.

It works fine on Sandbox but not on Production. Not sure if it has anything to do with an order place with a `Credit Card` or an `Invoice` .

P.S. The SCS version on both the environments is 2020.1.11.1

does it still shows up as Pending Approval if you reload the page? or if you login and logout?

I recall seeing this issue, but it was a couple of releases ago and I thought it was fixed

The issue was with the Customer Center role having limited Sales Order permission which was `View` . Changed it to `Edit` and the functionality started working as expected.