suitecommerce out of stock error message not appea...
# ask-stanley-ai
m
suitecommerce out of stock error message not appearing in checkout, but is preventing the checkout from completing
c
AI generated answer (using internal Slack threads):
Based on the conversations, it seems that the issue you're experiencing is a known limitation with SuiteCommerce. When a customer adds an item to their cart and continues shopping, the system does not update the stock availability in real time. Therefore, if other customers purchase the same item and it goes out of stock, the first customer is not notified until they attempt to place their order. At that point, they receive a generic message that one or more items in their cart is out of stock, but the system does not specify which item(s). Unfortunately, there doesn't seem to be a straightforward solution to this issue. However, you might consider implementing a workaround such as setting an inventory buffer. This would involve showing a lower quantity of the item as available than is actually in stock. For example, if you have 200 units of an item, you could only show 150 as available and mark the item as out of stock when the quantity reaches 50. This could potentially prevent the issue from occurring as frequently, but it would not completely eliminate it. Another potential workaround could be to use a scheduled script to update the "available to purchase" status of items based on their stock levels. This would not be a real-time solution, but it could help to mitigate the issue. Please note that these are just potential workarounds and may not fully resolve the issue. You may need to consider customizing your SuiteCommerce implementation or seeking assistance from a NetSuite professional or consultant to find a more effective solution. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.85346806
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.829628646
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.818465889
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