Anyone use Celigo for connecting with Netsuite and Magento 2? I can't get any support and am stuck on what to do.
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matt.graney
10/13/2022, 10:00 PM
Hi @TylerJensen, I’m with Celigo. I think you may have reached out to @rico too? Please DM me your ticket number and I will see if I can get things unstuck
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TylerJensen
10/13/2022, 10:02 PM
128625 is the ticket. Yesterday Kevin escalated it. Today Kevin escalated it. Rico escalated it. Kevin escalated it again. I keep getting escalated but nobody is actually doing anything. The tier 2 person will need to talk to me but everyone refuses to set that up.
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matt.graney
10/13/2022, 11:14 PM
@TylerJensen I checked in with our head of Support, who is aware and is monitoring the situation personally. I see from the Support ticket that you’re meeting with our experts very soon, so I trust that will help to get this resolved quickly. fingers crossed