Does anyone know what is the process to trigger the 'capture funds' event from a customer payment made from my account after paying an invoice? I'm just seeing a authorization payment event on the billing tab of the customer payment, the status is deposited but I'm not seeing any raw response, the raw request on the payment event says: Basic SALE (v25.3.1). We are using Cybersource.

If you open up the payment event, is there a link anywhere on it?

This is the how it looks on the list of events, the only link I can see on the detail is the transaction which point to the payment itself. I mean, it seems the Authorization was succesfully but I'm not sure if by default we should see a capture refund or how should we trigger this from the ERP/UI or if we are missing something else. Note: For this specific payment, multiple invoices are being paid.

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yeah, inside the view link, we only have a payment link. I'm not sure if I follow you.

The raw response used to be in there, iirc. I thought that's what you were looking for.

No, I mean, I can see this authorization event but this is not moving funds from the customer to the merchant. When placing an order that happens automatically but since the customer is paying an invoice from my account, I'm not sure how to trigger the capture funds event.

Sounds like a setting in the payment profile.

It is working fine when placing a web order, the issue is when paying an invoice from my account.