Is there any workaround for the end of support for...
# suitecommerce
f
Is there any workaround for the end of support for standard and advanced promotions? I have lots of clients still using site builder who are pretty upset they won't be able to have this basic functionality.
s
We haven't finalised what standard/advanced promotions EOL will look like yet so there could be a long lead time. But, ultimately, it will likely be deactivation of the functionality.
(Therefore they'll need to use SuitePromotions in the ERP, and no promotions will be available on their frontend AFAIK. We would encourage people to look into migrating off of Site Builder onto SuiteCommerce.)
f
Thanks Steve. It often takes a year or more to migrate to a new web platform and I have a bunch of clients who are nervous about losing the ability to do any kind of promotions on their website on short notice. Obviously their #1 preference would be to not have to worry about basic functionality being stripped from a system they are still paying for. Can't NetSuite just commit to preserving this functionality for the next 5 years?
s
That's beyond my paygrade, I'm afraid. I don't know what the EOL process will be.
I had a chat with someone more in the know. There should be a PFCN soon talking about this. The ramp down process should be a minimum of two years. I would stress this should be seen as time to start planning a migration to newer technologies.
f
Thanks Steve. The clients I've spoken to about this feel it's a strong-arm tactic to force them off site builder without a justifiable reason or true end of life announcement. People are still paying for site builder and it's a perfectly functional platform with the right modifications. In my opinion, if NS wants to kill off site builder they should have that discussion out in the open rather than cutting off basic functionality in hopes that people will migrate to the much more expensive SCA/SCS options. I haven't seen a single announcement ever about sunsetting site builder, don't you think the thousands of companies with SB sites deserve to know far ahead of time when it will be turned off? Why should they be forced to migrate if they are OK with the current functionality?
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