Client Use Case : Vendor Case Identification Behavior Background / Relevant Business Context: Our concern is related to a functional difference in how CRM handles customers vs. vendors. Here's what's happening: 1. Customer Case Identification Behavior: When a case is created (e.g., via email or manually), NetSuite tries to match the incoming email to a Customer or Customer Contact. This is possible because: • NetSuite automatically checks both the email address of the customer record and the email addresses of related contacts listed under the Relationships > Contacts subtab. • This behavior ensures that support cases can be linked to customers even when they come from secondary or associated contacts. 2. Vendor Case Identification Behavior: In contrast, for Vendors, NetSuite: • Only checks the primary email address on the vendor record itself. ◦ Does not search the vendor’s contact list (also under Relationships > Contacts subtab) for a matching email when associating a case. Ideally, the behaviour of Vendors would be the same as the behaviour with customers. You through some light on this Is there a config ?