Issue #: Filter Assignee field on Case by subsidiary
Context: When creating a case, the Assignee field displays all support reps regardless of their subsidiary. What I want is to see only Support reps that belong to the subsidiary of the case.
What I found: This is the default behaviour of NetSuite and it cant be changed.
Possible solution: Create new dropdown field that and filter values based on Subsidiary.
Is there a better solution ?