can i change the automated case emails to use user email instead of return email address?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the automated case emails in NetSuite use the return email address by default. However, there isn't a direct way to change this to use the user's email instead. One workaround suggested in the threads is to create a custom email field to capture the email and hide the standard field. This would require some scripting or workflow setup. Another suggestion is to use workflows or saved searches to control the email sender address. This could potentially allow you to set the sender address to the user's email when manually sending emails, while automated emails would still use the return address. Please note that these are workarounds and may not fully meet your requirements. It's recommended to thoroughly test any changes in a sandbox environment before implementing them in a live setting. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******