how can an email sent from case be sent from the user email not the default return email address

AI generated answer (using internal Slack threads):

In NetSuite, when an email is sent from a case, it uses the default return email address. However, if you want to send an email from a user's email address instead of the default return email address, you would need to change the email sender preference. Here are the steps to do this: 1. Navigate to Setup > Company > Email Preferences. 2. In the 'Company Email Preferences' page, under the 'Email Options' section, you will find the 'Default Sender (Email)' field. 3. In this field, you can select the user whose email address you want to use as the sender. 4. Click 'Save' to apply the changes. Please note that this will change the default sender for all emails sent from cases, not just for a specific case. If you want to change the sender for a specific case, you would need to do this manually each time you send an email from that case. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******