thanks for your response. we're developing our webstore over SC 2019.1 and extending it using our own extensions (SCEM 2019.1). we want to use SS2.0 to perform CRUD operations on our custom records. do you think there's anyway we can directly make use of SS2.0 anywhere in our code? if not, then we'll be going with the way you suggested. the only thing that concerns us is that will the Suitelets break due to concurrency issues if a lot of people access it at the same time through the webstore?