I have an expense report and it tied to a workflow...
# administration
l
I have an expense report and it tied to a workflow for the approval. When the user alredy approved the bill, workflow does not changing the status from pending approval to approved. I checked the workflow logs and it says bill approved. Please help!
j
Good news is that I've seen this before (a few times over the last several years), though not with expense reports, but with journal entries. Bad news is that every time I bring this to support's attention we're completely unable to replicate it and/or find a way to permanently fix it. So every time it's just been either I kill the workflow and re-initiate it (and have the approvers approve again) or create a temporary transition to manually push the transaction to the state I want.
l
Thank you for answering my question. After my research even i got to know that this problem occurs due to Transaction Management Problem defect no: 417298. I found it in suiteanswers.
j
Contact support and ask them to attach your case to it. It was only prioritized U6 way back in 2022 when I first logged some cases on it. Now it looks like it's all the way up to U2, so maybe more pressure/cases are actually moving the needle?