In some instances, historical invoices that were n...
# arm
d
In some instances, historical invoices that were not created with revenue recognition records will cause a downstream credit memo to also not be associated with revenue recognition records. Do the invoices, the credit memos were created from, have revenue arrangements, elements and plans associated with them?
m
Yes the invoice from which the credit memo was created contains an opening balance item that was directly posted (direct posting). However, in the sandbox, when I reproduce the test and create a credit memo from the same type of invoice, I remove the original item and replace it with one that is properly configured for revenue recognition. In that case, a revenue arrangement is correctly generated. So it seems that the behavior depends on the item used in the credit memo rather than the original invoice alone.
d
That would be a preferred work around. Would need to match the rev rec period of the original invoice or recognize the CM in one month if the original period was fully recognized.