Hi, I'm dealing with an issue in NetSuite (ARM module) where two credit memos are not generating any Revenue Arrangement, even though: • They use the exact same non-inventory item as other credit memos that work correctly. • The item is configured with “Create Revenue Plans On: Billing” and has a valid Deferred Revenue account. • The Revenue Recognition Start and End Dates are properly filled on the credit memos. • The credit memos were created manually from invoices, just like the others. • All other credit memos using this same item successfully generate a Revenue Arrangement. However, in these two cases: • The GL impact posts directly to a revenue account, instead of the Deferred Revenue account. • Because of this, no revenue element is created, and therefore, no revenue arrangement is generated. • When I manually run the “Update Revenue Arrangements and Revenue Plans” process, there is no error and no processing log for these credit memos – it's like they are ignored completely. I’ve double-checked the item configuration and system notes – there are no changes, and the setup is exactly the same as the working cases. I also tested the same scenario in sandbox, and it works as expected – the credit memo posts to deferred and generates the RA. This seems inconsistent and possibly a bug, since the same setup leads to two different behaviors. Could you help identify what might cause this, or if there’s any deeper-level validation preventing ARM from triggering properly? Thank you,

Re-add the item on a new line and delete the old line and see if it processes correctly.