Running into an issue with the reorder items tab in SCA 2020.1. I have items that should be showing, as I have made an order in the last 60 days, however the item details are not visible. The ReorderItems.Service.ss file is returning stating that 4 items have been found, which is the correct number of items. Any ideas on why the item details are not showing in the tab?

I'm a little confused by your screenshots. In the first one, it says 4 results and then I can see "Showing 1-4 of 4". Are you saying that they don't show in that list?

That's correct. The item data is not showing even though everything else seems to show that the item data should be visible. Correct. They have made orders in the last 60 days, but not the last 15 days. The purpose of the 15 days screenshot is to show that a message is showing if there are no results found.

if {log this}} in the theme tpl file, do you see them in the console?

I am unsure what you mean by {{log this}} I do not see that checkbox option. I believe that checkbox is available only in SCMA. This issue is on SCA 2020.1

True, I only have access to SCMA. The expression

{{log this}}

will print out everything that’s passed to the template, which is helpful for debugging. Just drop it into your theme’s

.tpl

file where the data should be rendered—it’ll output the entire context object, something like:

I am also encountering the same issue on SCS.

OK, well I don't have any extra information. I would recommend you each open a case

The issue might be due to the Items permission — check if it's set to View on your Customer Center role.

That fixed the issue Rakesh! The customer was using a custom customer center role. I set the Items permission to View, and the items are now visible in the reorder tab.

Yes, we've seen this issue before in SCA 2020.1. The service returns items, but the UI often fails due to view or template binding issues. We can help you quickly identify and fix the root cause. Feel free to reach out: https://lstconsultancy.com/contact/ or email me at suraj.tambe@lstconsultancy.com.