Isaac Rumbold
05/09/2025, 5:36 PMCeligo AI
05/09/2025, 5:36 PMAI generated answer (using internal Slack threads):The "Record has been changed" error in NetSuite typically occurs when two concurrent users or processes attempt to make changes to the same record at the same time. This can happen when a user and a background process, such as a script or workflow, try to modify the same record simultaneously. When you encounter this error, it means that between the time NetSuite retrieved your record and when you attempted to save it, something else has already saved the record. As a result, your record is now considered stale and outdated. To prevent this error, you could try adjusting the schedule of some background jobs to avoid conflicts with user activities. If you're seeing this error more frequently than expected, there might be some background scripts or workflows running at the same time that users are working. If you're using the
currentRecord
module and setting some values in the client script, it could potentially cause this error if the script is not written properly. However, a well-written client script should not cause this problem as it does not save the record.
If the error persists, a common debugging step is to start disabling any workflow or user event script deployed to your record to identify the source of the conflict.
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Disclaimer:
This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
******Celigo AI
05/09/2025, 5:36 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.808519721
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.803756952
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.802081227
Celigo AI
05/09/2025, 5:36 PM