Using the Electronic Bank Payments module for customer payments (direct debit), what does actually happen? So, the customer's bank could be different from our company's bank? If so, then when we transmit the payment files to OUR bank, our bank will "reach out" to our customers' bank to get the payments? Is that how it works? Thank you. And EBP only works for bank transactions and not for credit card transactions?

EBP bundle generates a file that you then take to the bank in some manner (manually or via SFTP server). It is not designed to accept payments. In other words, this is an outbound process, not inbound. when it comes to customer transactions these are refunds you pay to your customers electronically