in an email template, how do I get the value of a field instead of the display text?

AI generated answer (using internal Slack threads):

In NetSuite email templates, to get the value of a field instead of the display text, you need to use the Freemarker syntax. The syntax is

${record.fieldId}

. For example, if you have a custom field with the id

custrecord_inbound_sales_rep

, you would use

${custrecord_inbound_sales_rep}

in your email template to display the value of this field. If you want to conditionally display part of an email based on whether a field has a value or not, you can use the Freemarker

if

directive. For example, if you have a dropdown field with the id

custbody8

, you can use the following syntax to conditionally display text based on whether

custbody8

has a value or not:

<#if transaction.custbody8?has_content>
Has Content
<#else>
No Content
</#if>

If the above syntax doesn't work, you can try using brackets

()

or the

length

built-in to check if the field has a value:

<#if (transaction.custbody8)?has_content>
Has Content
<#else>
No Content
</#if>

or

<#if transaction.custbody8?length gt 0>
Has Content
<#else>
No Content
</#if>

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******