difference between Basic and Premium Support

AI generated answer (using internal Slack threads):

Based on the conversations, the difference between Basic and Premium Support in NetSuite can be inferred as follows: Basic Support is the standard level of support that comes with your NetSuite subscription. It provides access to NetSuite's online support resources and allows you to submit cases to NetSuite's support team. Premium Support, on the other hand, offers a higher level of service. It includes all the features of Basic Support, but with faster response times and access to additional resources. It is often required for certain additional services like SuiteCloud Plus. The cost of Premium Support is typically a percentage of your total NetSuite bill or license spend. The exact percentage can vary, but it's often around 10-15%. However, the exact cost and terms can only be confirmed by your NetSuite account manager. It's also worth noting that some users have found that working with a NetSuite partner can be more effective for addressing certain types of issues, as opposed to relying solely on NetSuite's internal support. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******