Anyone know how to hide this field that now shows ...
# generalj
jen
04/04/2025, 8:30 PMAnyone know how to hide this field that now shows on SupportCase? I don’t see it in Customize Form.
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Ryan Longenecker
04/15/2025, 10:33 PMCould be coming from a script
j
jen
04/15/2025, 10:41 PMwell we didn’t add it, it’s not a custom field.
r
Ryan Longenecker
04/15/2025, 10:43 PMHmm I’lil see what I can find
Ryan Longenecker
04/15/2025, 10:47 PMIt’s the field for the link in the customer portal. It should be accessible when customizing the form on the main tab
j
jen
04/15/2025, 10:51 PMit’s not
jen
04/15/2025, 10:51 PMI know what the field is, it just doesn’t seem that there is any way to move or hide it, and it’s confusing our staff 😞
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Ryan Longenecker
04/15/2025, 10:51 PMAre you able to send screenshots of the customize form, screen fields, main tab?
j
jen
04/15/2025, 10:53 PMUnfortunately not as we are heavily customized, but it’s definitely not there.
👍 1
r
Ryan Longenecker
04/15/2025, 10:53 PMAnother option is to use a script to hide it
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jen
04/15/2025, 10:55 PMyeah, I might have to. Annoying. Don’t clutter up my forms with random sh*t, NetSuite!
r
Ryan Longenecker
04/15/2025, 10:55 PMHa
j
jen
04/15/2025, 10:55 PM(we use SupportCases for a kinda non-standard purpose so this field makes no contextual sense to us)
r
Ryan Longenecker
04/15/2025, 10:55 PMMake sense. Very odd it’s not in customize form
j
jen
04/15/2025, 10:59 PMright?