Suddenly seeing a widespread issue on any of our scripts, both in production and sandbox, where any attempt to update a record results in and

SSS_INVALID_SUBLIST_OPERATION

error message and the transactions cannot be saved. Is anybody else noticing this today? I'm wondering if there's a hotfix issue that NetSuite pushed last night or something along those lines.

I'm able to save transactions in the UI FWIW. US Phoenix 7.

TY for chiming in - good to know it isn't all over the place

NP, when I'm scrambling the silence is always deafening too. 😆

I'm having the same issue, both in Production and Sandbox.

We started getting reports of this issue around 7:30am Central time this morning. It is impacting new orders and web orders alike. We thought initially it was TaxJar related, but have not heard back from their support staff yet, and with other users reporting the same error — who are not using TaxJar — we now are thinking it’s more SuiteTax related (which TaxJar relies on as well). I attached a screenshot of the error message users are seeing as well as the error stack for the error. caught error stack:

{
   type: "error.SuiteScriptError",
   name: "SSS_INVALID_SUBLIST_OPERATION",
   message: "CurrentRecord.getSublistValue",
   id: null,
   stack: [
      "SSS_INVALID_SUBLIST_OPERATION: CurrentRecord.getSublistValue",
      "    at Object.createError [as nlapiCreateError] (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:828:16>)",
      "    at Object.createError [as create] (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:2123:42>)",
      "    at Object.validateAndGetOneBasedIndex (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:38271:26>)",
      "    at doGetSublistValue (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:75926:22>)",
      "    at CurrentRecord.getSublistValue (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:75919:11>)",
      "    at DynamicRecord.getSublistValue (<https://5132542.app.netsuite.com/javascript/suitescript/2.1/client/N.js?NS_VER=2024.2&minver=17&buildver=30104:32953:24>)",
      "    at loadLineShipToAddresses (<https://5132542.app.netsuite.com/javascript/records/R/taxcalculation.PUYIaV0rz_ZvtCLdnXu9sA.js:3812:29>)",
      "    at createTaxCalculationInput (<https://5132542.app.netsuite.com/javascript/records/R/taxcalculation.PUYIaV0rz_ZvtCLdnXu9sA.js:3375:3>)",
      "    at klass.readTaxCalculationInput (<https://5132542.app.netsuite.com/javascript/records/R/taxcalculation.PUYIaV0rz_ZvtCLdnXu9sA.js:4451:12>)",
      "    at klass.clearTaxCalculation (<https://5132542.app.netsuite.com/javascript/records/R/taxcalculation.PUYIaV0rz_ZvtCLdnXu9sA.js:4886:28>)"
   ],
   cause: {
      name: "SSS_INVALID_SUBLIST_OPERATION",
      message: "CurrentRecord.getSublistValue"
   },
   notifyOff: false,
   userFacing: true
}

We’ve filed a ticket with NetSuite as well, so hopefully they’ll get this resolved asap as it is really impacting our business at this point!

Current ETA from NetSuite support is within 1-2 days.

They expect us to not be able to create sales orders for 1-2 days? 🤯

image.png

Thanks for sharing @Travis Gianni

I feel I am having a related issue to this.... but it only began this AM. My symptoms started sometime around 11am eastern, and my main issue is new website order "stall" at the final Place Order button. The order does write to the NetSuite backend, and confirmation emails are generated. But the user is stuck on the final review page with a spinning circle type mouse cursor. We are on SiteBuilder with Reference Checkout 2.0.5 (customized). I have opened a ticket and the support rep was suspicious of scripts -- particular the mixed used of 1.0 and 2.0 version scripts, and one particular TaxJar script which was taking longer than expected (we do use TaxJar as well). Is anyone else experiencing similar?