What causes field service mobile unable to authenticate

AI generated answer (using internal Slack threads):

Based on the conversations, there could be several reasons why Field Service Mobile is unable to authenticate: 1. Incorrect Time Settings: If the time settings on the mobile device are not synced correctly, it can cause issues with authentication. This is especially true if you're using 2FA (Two-Factor Authentication). The 2FA codes are time-based, so if your device's time is not synced correctly, the codes generated by your authenticator app will not be valid. 2. Issues with SSO (Single Sign-On): If you're trying to access NetSuite Mobile Apps through SSO, there might be some restrictions or issues that prevent you from logging in or using the app properly. 3. Password Reset Loop: If a user's password has been manually changed and a password change is required upon next login, there might be a loop that keeps redirecting the user to the reset password page. This seems to be a known issue and might require further investigation. 4. Role Restrictions: Certain roles, like the admin role, might not be able to log in from the mobile app. This is a restriction set by NetSuite and might prevent certain users from authenticating via the mobile app. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******