field service mobile unable to authenticate

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the issue of being unable to authenticate on the Field Service Mobile app could be due to several reasons: 1. Role Restrictions: Certain roles, such as the admin role, may not be able to log in from the mobile app. This is a restriction set by NetSuite and may not have changed. 2. Two-Factor Authentication (2FA) Issues: If you're using 2FA, ensure that the time on your device is synced correctly. Any discrepancies in time can cause the 2FA codes to be invalid. If you're still having issues, you can reset your 2FA or have another admin unlock you in

Setup > Users/Roles > User Access Reset Tool

. 3. Trust this Device for 30 Days Issue: If users are having to enter a 2FA code upon every login despite checking the "Trust this Device for 30 Days" option, it could be due to the use of Single Sign-On (SSO) or the user's browser settings. The "Trust this Device for 30 Days" option stores a file on the user's device that expires in 30 days. However, if the user's browser is set up to clear cookies when they leave a site, they would be required to enter their 2FA each time. Also, the user's IP address can affect this setting. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******