In NetSuite, I'm trying to Customize the "Standard Purchase PDF/HTML Template" advanced PDF/HTML template as I have done with many others, but when I click the Customize link for it on the "Advanced PDF/HTML Templates" page, then I arrive not at the advanced PDF template editor, but instead at an error page that says:

An unexpected error has occurred. Please click here to notify support and provide your contact information.

How can I find out what's causing this error to happen only on the standard advanced template for Purchase Orders and not on any others, and how can I fix it?

AI generated answer (using internal Slack threads):

It seems like you're encountering an error when trying to customize the "Standard Purchase PDF/HTML Template" in NetSuite. This error could be due to a variety of reasons, including issues with the template itself or the data it's trying to pull from. Here are a few steps you can take to troubleshoot and potentially resolve this issue: 1. Check for Errors in the Template: Ensure that there are no errors in the template itself. This could include syntax errors, incorrect field references, or other issues. If you've made changes to the template, try reverting back to a previous version that was working correctly. 2. Check for Special Characters: Special characters in the data being pulled into the template can sometimes cause issues. Ensure that the data being used does not contain any special characters that could be causing the error. 3. Check Other Templates: Try to customize other templates to see if the issue is specific to the "Standard Purchase PDF/HTML Template" or if it's occurring with other templates as well. If the issue is occurring with other templates, it could indicate a broader issue. 4. Check the Data: The issue could be related to the specific data being pulled into the template. Try using the template with different data to see if the error persists. Remember, it's important to make changes in a controlled manner and test after each change to identify what is causing the issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******