Hi everyone - we're having an issue with a Customer Deposit. It's linked to a Sales Order but unapplied. We're now trying to apply it to an open invoice for the Customer. However, none of the customer's open invoices are popping up. The customer deposit itself is old - 2020 - and the period is closed. But Finance says they have previously been able to apply a deposit from a closed period without reopening the period. They also say that they've been able to apply it to an open invoice when the deposit is linked to a sales order. [And we're unable to unlink it from the SO anyway.] Any ideas? Thanks!

Two possible causes: 1) the deposit is linked to an open sales order, in which case it can only be applied to invoices linked to the same SO; or 2) the deposit is in a different currency to the customer's open invoices. In the first case, you can close the sales order (assuming it's no longer active). Alternatively, in both cases you can refund the deposit via a clearing account, and then create a payment for the same amount into the clearing account. This will move funds from customer deposits > clearing > accounts receivable.

Hi @Angela - thank you for the response! We only deal in USD, but the first option may work. The linked SO is still open, but like the deposit, it's from 2020, and we've been moving the start date and carrying it forward since. We should be able to close it and create a new SO if necessary. THANK YOU!

Great! You're welcome 🙂