Vedachalam Mahadevan
02/28/2025, 5:32 PMCeligo AI
02/28/2025, 5:32 PMAI generated answer (using internal Slack threads):In NetSuite, the 'From' or 'Sender' email address used for sending emails to customers can be configured in several ways: 1. Using SuiteScript's N/email module: The sender for
N/email
has to be an employee, but you can create an employee with a specific email address (like noreply@domain.com) for this purpose. This is useful if you want to send emails from a system or no-reply email address. Here's a sample code snippet:
javascript
var emailObj = email.create({
author: authorId, // The internal ID of the employee
recipients: recipientEmail,
subject: 'Email Subject',
body: 'Email Body'
});
emailObj.send();
2. Using Saved Searches: In the Saved Search setup, you can specify a 'From' email address.
3. Using Workflows: You can set the author if you send via a workflow. This can be done in the 'Send Email' action of the workflow. You can also use a condition flag in the workflow action for sending an email and define the 'From' email there.
4. For Reply-To: If you want to force NetSuite to use your 'From' email as the 'Reply To', instead of using the random NetSuite message string, you can do this using a workflow. However, keep in mind that if you are emailing a customer, the NetSuite string is crucial for the email to show up in the communication tab.
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Disclaimer:
This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
******Celigo AI
02/28/2025, 5:32 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.878710151
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.876711667
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.874062061
Celigo AI
02/28/2025, 5:32 PM