User clicked on Unsubscribe to invoice email in Netsuite; they stopped receiving emails. They need email again. How to restore

AI generated answer (using internal Slack threads):

To restore the email for a customer who has previously unsubscribed, you would need to update the customer record in NetSuite. If you have implemented a custom unsubscribe feature, such as a checkbox on the customer record, you would need to uncheck this box. Here is a step-by-step guide: 1. Navigate to the customer record in NetSuite. 2. Locate the custom field (e.g.,

xyz_unsubscribe

) that was used to track the unsubscribe action. 3. Uncheck this box or set the value to

false

. 4. Save the changes to the customer record. Please note that this process assumes that the unsubscribe action was implemented using a custom field on the customer record. If a different method was used, the process may vary. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******