return authorization creates cash refund for invoice?

AI generated answer (using internal Slack threads):

In NetSuite, the process of creating a return/refund typically involves the following steps: Return Authorization --> Credit Memo --> Customer Refund. However, a Return Authorization does not directly create a Cash Refund for an Invoice. If you want to include a shipping amount to be refunded in the Return Authorization, you can create a Shipping Cost item and add it when you issue return authorizations. Here are the steps: 1. Navigate to List > Accounting > Items > New. 2. Select Other Charge: For Sale. 3. Name this Item (Ex. Shipping Cost) 4. Under Accounting tab, select an Income Account (Ex. Freight and Delivery). 5. Click Save. When processing the Return Authorization: 1. Go to Customer Record. 2. Under Sales tab > Transactions Sub tab > select Invoice with status Paid In Full > Take note of Shipping Cost in the Summary box or Shipping tab of the Invoice. 3. Click Authorize Return button. 4. Add Shipping Cost Item. 5. Manually enter the unit price equals to the Shipping Cost you noted in Step 2. 6. Click Save. To process the Refund from the Return Authorization: 1. Click on Refund button. 2. Click Save. Please note that mass Cash Refunds are not possible using the native CSV import functionality in NetSuite. You would need to build a customization or use third-party tools. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******