why is the return authorization not showing in the invoice related record

AI generated answer (using internal Slack threads):

The Return Authorization may not be showing in the Invoice Related Record due to the way transactions are linked in NetSuite. The linkage between transactions is based on the 'applying' or 'applied to' relationship. If the Return Authorization is not properly applied to the Invoice, it will not show up in the related records. To ensure that the Return Authorization shows up in the related records, you need to follow the correct process. The typical return/refund process in NetSuite is: Return Authorization --> Credit Memo --> Customer Refund. If you want to add a shipping amount to be refunded to the Return Authorization, you can create a Shipping Cost item and add it when you issue the return authorizations. Here are the steps: 1. Navigate to List > Accounting > Items > New. 2. Select Other Charge: For Sale. 3. Name this Item (Ex. Shipping Cost) 4. Under Accounting tab, select an Income Account (Ex. Freight and Delivery). 5. Click Save. When processing the Return Authorization: 1. Go to Customer Record. 2. Under Sales tab > Transactions Sub tab > select Invoice with status Paid In Full > Take note of Shipping Cost in the Summary box or Shipping tab of the Invoice. 3. Click Authorize Return button. 4. Add Shipping Cost Item. 5. Manually enter the unit price equals to the Shipping Cost you noted in Step 2. 6. Click Save. When processing the Refund from the Return Authorization: 1. Click on Refund button. 2. Click Save. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******