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i have a sales order in "pending billing" despite having an related invoice in the same $ amount, same line items... how can this be?

linking happens at the line level, it's possible one of the items was remove from the invoice and then manually readded

• was the SO shipped in full? if it was partially shipped and billed then that would also make sense why it's in pending billing.
• if you look on the SO are all items billed?
• if you click on bill on the SO, does it show items?


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it is a dropship order and item fulfillment, invoice, and po are all fully shipped/bill:

when i click "bill" on the sales order the invoice populates with some but not all of the line items - so i think your theory is correct and at some point items were removed/re-added to the invoice

Also note that NS does shipping and billing statuses off of the quantities on each line, not dollar amounts. So if someone futzed with the quantities and/or amounts to where the quantity for each line doesn't match the SO (even if the dollar amount does), it won't show as fully billed.