On the Picking Ticket PDF I am printing from a Sales Order, 1 inventory item appears, but the other 4 inventory items do not appear. Why don't all the inventory items in the Sales Order appear on the Picking Ticket PDF, and only one of them does?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue you're experiencing with the Picking Ticket PDF not displaying all inventory items from the Sales Order could be due to several reasons: 1. Sales Order Status and Inventory Commitment: Ensure that the Sales Order is approved and the inventory is committed. If these conditions are not met, the items might not appear on the Picking Ticket. 2. Role Limitations: If the Sales Order is created from the Customer Center, there might be limitations on what can be displayed on the Picking Ticket. The Customer Center Role is generally for customers who enter their own orders. How these orders are converted to an approved Sales Order with committed items might affect the Picking Ticket. 3. Accounting Preferences: You mentioned that you have checked the 'SHOW UNCOMMITTED ITEMS ON PICKING TICKETS' option in Accounting Preferences. However, this might not work as expected for orders created from the Customer Center. 4. Sales Order Form: Check if there is a difference in the Internal Sales Order Form and the External Sales Order Form used in the Customer Center. If there is no Linked Form for the Picking Ticket in the External Sales Order Form, this might be the reason for the issue. 5. Already Shipped Items: If the items in the Sales Order have already been shipped, they might not appear on the Picking Ticket. However, it's possible to customize the Picking Ticket template to show all items from the Sales Order, including those already shipped, by accessing details from

salesorder.item

instead of

record.item

. 6. Printing Actions: If you're using the 'Print' action, it might not show on system notes, unlike when you print a 'picking ticket'. To track if the Sales Order has been printed, you could create a custom field and use a workflow to display a button that will mark the custom field as true AND print the Sales Order. Users would need to use this custom button and not the native print icon. Please review these points and adjust your settings accordingly. If the issue persists, it might be necessary to customize your Picking Ticket template or Sales Order process to ensure all items are displayed as expected.