What's the best way to handle this scenario: Reta...
# general
j
What's the best way to handle this scenario: Retailer returns 1000 units of Item A. The return includes ITEM A from 3 different sales orders. Would we be generating 3 different RMA's or should we do an inventory adjustment? How do we handle the actual refund part within netsuite?
a
Each
Sales Order
should have a
Return
or
Accept Return
button to generate a RMA. That would be the native process that properly ties the returned quantity to each Sales Order and handles all the underlaying inventory and GL impact. Short Answer: 3 returns (one per each Sales Order).