Has any dealt with the error "Could not retrieve order risk information, please retry later" with the Celigo Shopify to NetSuite integration app?

Hi Matt, I have not, but the IA should have logic built in to automatically retry the error to retrieve the risk information if it fails. Was this error resolved automatically or is it still an open error?

It’s still an open error. The errors actually coming from a pre map hook failing. Unfortunately, I can’t look at the hooks code because it’s the Shopify integration app and the scripts are all locked. It’s been difficult to pinpoint what in the data is causing the risk info retrieval to fail in the pre map hook.

Hi Matt, interesting. Could you please email me a sample of the Shopify Order.JSON to james.roth@celigo.com?

Hi @James Roth, it became a bit busy with the holidays and I haven't been back to check my messages. I've submitted a support ticket to Celigo, would you be able to check the info from there?